* *
Pages: 1 2 3 [4] 5 6 7   Go Down
« previous next »
Author Topic: NEW LEGO TECHNIC MOTORIZED EXCAVATOR 8043  (Read 16158 times)
admin
Administrator
Hero Member
*****

Karma: +10/-0
Offline Offline

Posts: 1378


  • Awards Participant of the First Bricksmal Exhibit More than 5 reviews of LEGO sets Technical Support for Forum

    • View Profile
    « Reply #45 on: August 23, 2010, 08:36:35 PM »
    Lol... anyway, those that got your sets from brickbastion, brickbastion would manage the distribution of the service packs on your behalf if any Smiley.
    Logged

    Cheng Fei
    Global Moderator
    Hero Member
    *****

    Karma: +20/-0
    Offline Offline

    Posts: 718


    Crash-test-ME

  • Awards For excellence in LEGO Technics Modification & MOC Participant of the First Bricksmal Exhibit More than 5 reviews of LEGO sets

    • View Profile WWW
    « Reply #46 on: August 23, 2010, 09:55:03 PM »
    Quote from: admin on August 23, 2010, 08:36:35 PM
    Lol... anyway, those that got your sets from brickbastion, brickbastion would manage the distribution of the service packs on your behalf if any Smiley.
    WOW Cheesy Good customer service!
    Logged
    See more Cheng Fei's MOC

    jackson
    Sr. Member
    ****

    Karma: +4/-0
    Offline Offline

    Posts: 403

  • Awards Participant of the First Bricksmal Exhibit

    • View Profile
    « Reply #47 on: August 24, 2010, 09:16:27 AM »
    the service are totally super.
    Cos bricksbation got the list of the buyer.
    If other toy shop, i dun think their will keep your name after you purchase.

    Hope to solve the problem, cos this set are great.
    Logged

    Rubikian
    Full Member
    ***

    Karma: +0/-0
    Offline Offline

    Posts: 194



    View Profile
    « Reply #48 on: August 24, 2010, 11:47:10 PM »
    I will buy this when I get my bonus end of the year... Grin
    Logged
    - Rubikian

    admin
    Administrator
    Hero Member
    *****

    Karma: +10/-0
    Offline Offline

    Posts: 1378


  • Awards Participant of the First Bricksmal Exhibit More than 5 reviews of LEGO sets Technical Support for Forum

    • View Profile
    « Reply #49 on: August 24, 2010, 11:49:53 PM »
    Quote from: Rubikian on August 24, 2010, 11:47:10 PM
    I will buy this when I get my bonus end of the year... Grin

    Hope there are some more left!   Tongue
    Logged

    Cheng Fei
    Global Moderator
    Hero Member
    *****

    Karma: +20/-0
    Offline Offline

    Posts: 718


    Crash-test-ME

  • Awards For excellence in LEGO Technics Modification & MOC Participant of the First Bricksmal Exhibit More than 5 reviews of LEGO sets

    • View Profile WWW
    « Reply #50 on: August 25, 2010, 09:16:00 PM »
    I noticed that this set is still very tempting despite some design flaws.
    I guess it is because of it's looks, functionality and parts of course.
    Logged
    See more Cheng Fei's MOC

    Cheng Fei
    Global Moderator
    Hero Member
    *****

    Karma: +20/-0
    Offline Offline

    Posts: 718


    Crash-test-ME

  • Awards For excellence in LEGO Technics Modification & MOC Participant of the First Bricksmal Exhibit More than 5 reviews of LEGO sets

    • View Profile WWW
    « Reply #51 on: August 25, 2010, 09:38:11 PM »
    Good news!!! This is world class service!!! Grin Grin Grin

    "The LEGO group and the LEGO Technic product team are aware that a number of consumers have been experiencing problems with the recently launched 8043 motorized excavator, which was not identified during the intensive testing of the product before launch. Consequently, we have been testing this model over again and learned that a specific element is causing the error. The LEGO Technic team has corrected the error and is now in the stage of producing a replacement part which will be distributed to those consumers, who experienced the fault with the model they have purchased.

    There is no safety concern regarding the faulty element!

    It's really important to us that our products are of the highest quality and we sincerely apologize to consumers who have had an experience with this product that does not live up to their or our expectations.

    We are currently doing everything we can to solve this issue as quickly as possible. As soon as new replacement parts are available, our Consumer Service will distribute a Service Bag with instructions and new elements to those consumers who experienced the problems."

    Source: technicbricks.blogspot.com
    Logged
    See more Cheng Fei's MOC

    Aurora
    Newbie
    *

    Karma: +1/-0
    Offline Offline

    Posts: 48


    View Profile
    « Reply #52 on: August 25, 2010, 11:27:17 PM »
    Wow. This is really unexpected. Honestly, I was quite sceptical earlier about service pack. This is good new Smiley

    Quote from: Cheng Fei on August 25, 2010, 09:38:11 PM
    Good news!!! This is world class service!!! Grin Grin Grin

    "The LEGO group and the LEGO Technic product team are aware that a number of consumers have been experiencing problems with the recently launched 8043 motorized excavator, which was not identified during the intensive testing of the product before launch. Consequently, we have been testing this model over again and learned that a specific element is causing the error. The LEGO Technic team has corrected the error and is now in the stage of producing a replacement part which will be distributed to those consumers, who experienced the fault with the model they have purchased.

    There is no safety concern regarding the faulty element!

    It's really important to us that our products are of the highest quality and we sincerely apologize to consumers who have had an experience with this product that does not live up to their or our expectations.

    We are currently doing everything we can to solve this issue as quickly as possible. As soon as new replacement parts are available, our Consumer Service will distribute a Service Bag with instructions and new elements to those consumers who experienced the problems."

    Source: technicbricks.blogspot.com
    Logged

    Rubikian
    Full Member
    ***

    Karma: +0/-0
    Offline Offline

    Posts: 194



    View Profile
    « Reply #53 on: August 26, 2010, 02:43:36 AM »
    So if I buy one of this excavator, how are they going to send the service pack to me? Is Brick Bastion responsible to get it for those affected that bought from them? Or Legonjust ship directly to the consumers?
    Logged
    - Rubikian

    jackson
    Sr. Member
    ****

    Karma: +4/-0
    Offline Offline

    Posts: 403

  • Awards Participant of the First Bricksmal Exhibit

    • View Profile
    « Reply #54 on: August 26, 2010, 08:28:27 AM »
    I just read the new from the Brickset.com.
    I think that the TLG waana to do something  for keep the customer more confident to the Lego Product.

    Here the New From Brickset:

    8043 Excavator / LEGO's excellent customer service
       
    8043 Excavator / LEGO's excellent customer serviceMiscellaneous news Posted by Huw, Aug 25 2010 9:06AM

     
    8043: Motorized Excavator
    More details...Further to the article below about the excavator's mechanical problems, if you ordered one from LEGOshop.com you may well be receiving an email from LEGO's customer service soon:

    "You recently ordered our LEGO Technic Motorized Excavator 8043. In the last few days we have received calls and emails from consumers reporting that this set doesn’t meet the high standards they expect from our products.

    "Our Quality team have investigated and it appears that the digging arm itself (specifically the ‘linear actuator’), which works perfectly well in our other sets, is not strong enough to lift the arm of our Motorized Excavator 8043. The piece itself is not faulty or unsafe, but gets too strained in combination with all the gear-wheels used in this particular set.

    "We are extremely sorry that this has happened and realize how disappointed the LEGO builder in your household will be. We are usually so proud of the quality of our models and know that when you buy a LEGO set you expect it to be 100% reliable.

    "Of course you have the option of returning the set for a full refund or credit with Shop @ Home. If you’d like to do that, please get in touch with us and let us know.

    "However, we also realize that this is a unique set and so you might not want to return it, you just want it to work properly. Because of this, we have created a second option: We are having a new replacement part made which we will send to you as soon as it’s ready. We’ve only just started the design and production of this new piece, so it may not be available until early October.

    "In the meantime, if you choose not to return your set but to wait for the replacement piece, we'd like to offer you a GBP 10.00 credit with our apologies and we will send the new part as soon as possible."

    I've posted this in its entirety because as well as it being good news for the set's owners is also goes to illustrate why LEGO's customer service is world-class. When you buy LEGO, you don't just get a top quality product...
    Logged

    admin
    Administrator
    Hero Member
    *****

    Karma: +10/-0
    Offline Offline

    Posts: 1378


  • Awards Participant of the First Bricksmal Exhibit More than 5 reviews of LEGO sets Technical Support for Forum

    • View Profile
    « Reply #55 on: August 26, 2010, 01:42:13 PM »
    Quote from: Rubikian on August 26, 2010, 02:43:36 AM
    So if I buy one of this excavator, how are they going to send the service pack to me? Is Brick Bastion responsible to get it for those affected that bought from them? Or Legonjust ship directly to the consumers?

    Lego ships direct to customers after your write to them. But if you get your stuff from brickbastion, they would manage it for you on a goodwill basis.
    Logged

    kevinpunya
    Jr. Member
    **

    Karma: +2/-0
    Offline Offline

    Posts: 59


    View Profile WWW
    « Reply #56 on: September 03, 2010, 09:28:57 AM »
    Come here boy, come to papa! I'm going to build u up and take u apart and build another different version of you=D

    Wonder how long does it take to finish it

    Can't wait to get my hands on it this weekend =D
    Logged
    need more Lego Technic sets!

    Cheng Fei
    Global Moderator
    Hero Member
    *****

    Karma: +20/-0
    Offline Offline

    Posts: 718


    Crash-test-ME

  • Awards For excellence in LEGO Technics Modification & MOC Participant of the First Bricksmal Exhibit More than 5 reviews of LEGO sets

    • View Profile WWW
    « Reply #57 on: September 03, 2010, 09:23:51 PM »
    Whoa Kevin! Didn't k now that you play technic sets...
    Logged
    See more Cheng Fei's MOC

    kevinpunya
    Jr. Member
    **

    Karma: +2/-0
    Offline Offline

    Posts: 59


    View Profile WWW
    « Reply #58 on: September 04, 2010, 12:01:44 AM »
    Quote from: Cheng Fei on September 03, 2010, 09:23:51 PM
    Whoa Kevin! Didn't k now that you play technic sets...

    I was one of the earliest dude to post a technic set help when this forum started =D
    I have an incomplete set of a 8448, you can try looking for that topic=)
    This is going to be my first huge Lego Set that is NEW =D Can't wait to see it, later I could finally, well try to make the 8448 an RC version =D
    Logged
    need more Lego Technic sets!

    jackson
    Sr. Member
    ****

    Karma: +4/-0
    Offline Offline

    Posts: 403

  • Awards Participant of the First Bricksmal Exhibit

    • View Profile
    « Reply #59 on: September 04, 2010, 04:49:36 PM »
    Hi Kevin,
    Wanna mod your 8448 into Rc. You use the power function part from 8043 right.
    How about your 8448, now are complete with those missing parts.?


    many member have 8043 set liao.
    Next event, all member bring the 8043, just like the machine at the constuction side.
    Logged

    Pages: 1 2 3 [4] 5 6 7   Go Up
    Print
    « previous next »
     
    Jump to:  

    Top views

    For more information on Bricksmal or comments, please contact us at admin @ brickbastion.com. | Terms and Conditions
    LEGO® is a trademark of the LEGO® Group, which does not sponsor, authorize or endorse this web site.
    TinyPortal v1.0 beta 4 © Bloc